Order Cancellation and Return Policy
Cancellation Policy
The customer can choose to cancel an order any time before it is dispatched. The order cannot be cancelled once it is out for delivery. However, the customer may choose to reject it at the doorstep.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
We reserve the right to accept the cancellation of any order. We also reserve the right to waive off or modify the time window or cancellation fee from time to time.
We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the cancelled order. Any payments you have already made will be promptly refunded within five to seven business days for any cancellations. You can track the status of your refund on the Order Details page/section.
Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as determined by the Company.
Return Policy
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy.
The return policy is divided into three parts. Do read all sections carefully to understand the conditions under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
Replacement only
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Part 2 – Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a screen lock product, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller shall may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
- For products where installation is provided by TechBzar’s service partners, do not open the product packaging by yourself. TechBzar’s authorised personnel shall help in unboxing and installation of the product.
TechBzar holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by TechBzar’s authorized representative.